Frequently Asked Questions
Everything you need to know about your BOBHEAD experience.
How long does shipping take for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
Are your materials sustainably sourced?
At BOBHEAD, we are committed to ethical fashion. We use premium, durable fabrics and work exclusively with manufacturers who adhere to fair labor practices and environmental standards.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.